Shipping policy
# SHIPPING POLICY
**Last updated: September 6, 2026**
At Lumevellum, we want your order to arrive safely, securely, and as smoothly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.
## 1. ORDER PROCESSING
Orders are processed after your payment has been successfully received and your order has been confirmed.
Please allow **1–3 business days** for order processing before your order is dispatched.
Orders are not normally processed or dispatched on weekends or UK public holidays. During busy periods, promotions, product launches, or periods of exceptionally high demand, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing any available tracking information.
## 2. DELIVERY WITHIN THE UNITED KINGDOM
We currently offer delivery across the United Kingdom.
Estimated delivery times after dispatch are:
**Standard Delivery:** 2–5 business days
Please note that delivery estimates are provided as a guide and are not guaranteed. Actual delivery times may vary depending on the carrier, destination, weather conditions, peak periods, and other circumstances outside our control.
If your order contains multiple products, they may occasionally be shipped separately depending on availability and fulfillment requirements.
## 3. SHIPPING COSTS
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Lumevellum may offer free shipping promotions or other delivery offers. Any applicable offer will be clearly displayed on our website or at checkout.
## 4. TRACKING YOUR ORDER
Where tracking is available, tracking information will be provided by email once your order has been dispatched.
Please allow some time for the carrier's tracking system to update after dispatch. In some cases, tracking information may not become active immediately.
If your tracking information has not updated for several business days, please contact us at **[lumevellum.next@gmail.com](mailto:lumevellum.next@gmail.com)** and we will assist you.
## 5. DELIVERY ADDRESS
Please make sure that your delivery address and contact information are accurate and complete when placing your order.
Lumevellum is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible at **[lumevellum.next@gmail.com](mailto:lumevellum.next@gmail.com)**. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
## 6. DELAYED ORDERS
While we work with our delivery partners to ensure orders arrive within the estimated timeframe, delivery delays can occasionally occur.
Delays may result from circumstances including:
* Carrier delays
* Severe weather
* Public holidays
* High-volume periods
* Incorrect or incomplete delivery information
* Events outside our reasonable control
If your order has not arrived within the expected delivery timeframe, please contact us at **[lumevellum.next@gmail.com](mailto:lumevellum.next@gmail.com)** so we can investigate the shipment with the relevant carrier.
## 7. LOST OR DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as reasonably possible after delivery and provide your order number together with photographs of the packaging and damaged product.
If your order appears to have been lost in transit, please contact us at **[lumevellum.next@gmail.com](mailto:lumevellum.next@gmail.com)**. We will work with the relevant delivery carrier to investigate the shipment.
Please do not dispose of damaged packaging or products before we have had an opportunity to review the issue, as photographs or other information may be required to process a claim.
## 8. ITEMS RETURNED TO US
If a parcel is returned to us because the delivery address was incorrect, the parcel was refused, or delivery could not be completed for reasons attributable to the customer, please contact us before arranging any further shipment.
Any applicable additional delivery costs may be discussed with you before the order is re-dispatched.
Your statutory consumer rights are not affected by this policy.
## 9. INTERNATIONAL SHIPPING
At this time, Lumevellum's standard shipping service is intended for deliveries within the United Kingdom unless otherwise stated on our website or at checkout.
If international delivery becomes available, the applicable destinations, delivery estimates, shipping charges, and any customs or import requirements will be displayed at checkout or in a separate shipping notice.
## 10. CONTACT US
If you have any questions regarding your order or our shipping policy, please contact us:
**Email:** [lumevellum.next@gmail.com](mailto:lumevellum.next@gmail.com)
We are happy to assist with questions regarding order processing, dispatch, tracking, and delivery.
## 11. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our delivery services, practices, or other operational requirements.
The latest version will always be posted on this page, with the "Last updated" date shown at the top.